Fluency software allows Braxtel to deliver converged voice and data solutions providing its partners and customers a strategic, competitive advantage in the way they service their customers.


Braxtel Communications Fluency Value Proposition

• Braxtel Communications develops software that enables the creation of communications solutions for contact centres. Fluency removes the need to purchase multiple solutions from disparate vendors. This simplifies customer support and increases agent and supervisory productivity.
• Fluency is designed to integrate seamlessly into any legacy or modern PBX or indeed any Database application for IVR/CTI purposes.
• Fluency delivers the functionality required to enhance performance exactly where it is needed and at the same time protects the investment made in existing infrastructure.
• Braxtel software is designed to run on open industry-standard technologies from companies such as Intel, Microsoft, Oracle, and Scansoft and offers an open application program interface (API) for integration to third-party applications. Fluency provides a true application server that supplies World Class solutions within a single robust software solution.

Fluency Communications Suite^TM
The Fluency Communications SuiteTM (FluencyTM) is a comprehensive suite of call center software capabilities designed to provide telephony and web-based communication applications for sales and service environments. Fluency's application environment supports the development and deployment of standard and customized applications and reporting capabilities such as:

• Auto Attendant
• Automated Call Distribution
• Automated Messaging
• Call Recording
• Online Monitoring
• Interactive Voice Response
• Integrated Voice Mail Messaging ansd queuing
• Attended Outbound Dialing
• Web Call-Back
• Call transaction reporting
  

Fluency Predictive Dialer
The Fluency Predictive dialer handles more aggressive outbound campaigns and has the unique ability of being able to adjust the outbound dial rate immediately with any change in campaign criteria. This is achieved with the Virtual Event machine, which is constantly simulating 10,000,000 calls per second to provide instant alignment with the required pre-dial to ensure high performance with full DMA compliance.

• The blazing speed of the dialling algorithms means that there is no practicable limit on either the number of agents on a campaign, or the number of campaigns that can be run simultaneously
• The dialling engine is constantly at work, at speeds in excess of 10 million calls a second, to determine the optimum dialling rate
• Abandoned call targets are set to work within applicable national legislation; otherwise they may be set anywhere between 1% and 5%
• Immediate hang-up on abandoned calls
• Full Live reporting capability and comprehensive historical reporting

Fluency Features

Fluency Sample Application

Fluency Value Proposition